Upon returning to our car as the Cross Sound Ferry was pulling into New London, we realized my right rear tire was completely flat - turned out to be an inch long piece of metal I must’ve driven over on our way to Orient Point. My wife and I were traveling home to the greater Boston area with our 2 chocolate labs, so we had over 100 miles of interstate driving to go which made having a run-flat irrelevant. Add two dogs to the situation and you can imagine how worried and stressed we were in the moment. We were so lucky to google and find out there was a BMW in New London and it was only a mile away, so we called while on our way and Amanda at the service desk listened with care and reassured us we would get seen right away and that the dogs would not be an issue whatsoever. In fact it was the opposite! Sitting in the dealership with them while the car was being worked on, Amanda and all of the salespeople came up to say hi to them and give them treats. The dogs had a blast, they probably wish the tire never got fixed so that they could get endless treats and attention 😂 They made us and the dogs feel so welcome and comfortable when we easily could have felt like a burden instead. After about an hour, our tire was temporarily patched up which would allow us to at least get home where we can now have it replaced in a much more convenient manner. They noticed some pretty severe problems with the rest of the tires as well and gave me a written summary of the problems that I can now bring to my local BMW to ensure the proper next steps are taken. We are so thankful for BMW of New London, specifically Amanda from the service desk who was so helpful and reassuring throughout. Thank you so much!!!

I had a great experience shopping for my new X3 with Mr. Pope. Jacob was a super professional salesman and helped me find the car not only that I wanted, but I needed! Ask for Jacob if you’re in the market and I promise you’ll be taken care of

Hi, We couldn’t be happier that we went to New London BMW with Amanda, who is beyond efficient and so kind and helpful! I told her what we were looking for, and she found it in no time!! And Ryan, who went through the car with us was so knowledgeable and friendly as well. Jacob showed us around the parking lot one day and he was great too! I wish I could say the name of the girl when you enter. She is lovely and so friendly and nice to talk to while you’re waiting. Mike was fantastic going through the paperwork… The entire team here is a very well oiled machine, no pun intended :) Thanks, New London BMW! D&A:)

Ben service writer along with his boss are the best. Terrific service and personalized customer service

Last week The Great Folks at BMW of New London were so kind and professional in their service to me in Replacing two Worn tires and a cracked wheel. Hilary the Service Manager went to work right away when I called from I95 at the State Line to find me a pair hard to locate Runflats and had them mounted the next morning. Amanda in Service assisted in the great effort as they discovered two hidden cracks to my rims..They had a new wheel overnighted from Arizona. I was on my way on Tuesday after the weekend wait. They made my stay over so comfortable..John the owner arrived @ 0530 to open up and the Coffee was ready each morning ( except Sunday of course) Amanda in Sales was so kind and empathetic and seemed to be on top of her sales game and I kinda wished I could buy the beautiful Emerald Rare Mcar in the showroom from HER. I had access to the Service Technitions to discuss the Rim Issues and they worked so creatively to fit me into their very tight schedule in the shop....So Thank You. rich. PS..BMW of NL is near a beautiful waterfront park ..such a sweet hang out.

I was driving through New London, from New Haven County, in the market to trade my 2019 5 series. I casually walked through New London BMW (not my normal dealership to purchase at) and found a vehicle I liked. I spoke with Amanda, such a nice, young sales associate; that was in September. BMW (NOT the dealership) had a freeze on selling 5 series car, and I was not pleased, but sucked it up. Amanda kept on top of things in a non-aggressive way, sent periodic texts to keep me in the loop and explained the time lag. Fast forward to November, I am driving my new car! The purchase was seemless and the integrity of the staff/ dealership impeccable. Usually when buying a new vehicle it is a lot of wasted time and energy, Amanda made things super easy and when I walked into the dealership all I had to do was hand over a check and sign some papers, I was on my way! They have a new customer!

Best place

I had a good experience at BMW of New London. My Salesperson, Jacob Pope, was very patient, understanding, and professional throughout the purchase of my BMW. His Sales Manager was also very professional and knowledgeable. They both helped me to make the best decision possible for the purchase of my vehicle. If you are looking to purchase a BMW, I would highly recommend Jacob Pope for a Salesperson.

Everyone was extremely nice and friendly. Jacob, the salesman, did not pressure me. He took me out on a long test drive. I custom ordered and they gave me a discount.

Just had my car repaired, great experience and customer service. I worked with Ben and he was awesome.

Great experience purchasing a new BMW from Jacob Pope. Might have been the easiest car purchase in 40 years! Good people to work with and not rushed with time in new vehicle reviewing all the features.

Jacob Coverdale and Wheeler both provided 5 star service from beginning to end during my recent purchase.

Most smooth and easy and rapid new car purchase of all time. Lifelong BMW loyalist now! I met Jacob Pope just a few days ago for the very first time. He may be a young associate but he was so pleasant and resourceful and gentle that he made our family of three 100% comfortable from the start. There was also the manager Wheeler who by far the most pleasant and professional car sales manager i have ever met. Within two hours of meeting them our new car purchase was all set and squared away! this whole experience made me realize that it’s the people that make the difference and I would highly recommend this dealership to anyone ever considering a new car purchase again.

Great first visit to the service department today. 👍 Nice waiting area and frequent updates.

Wonderful experience buying an X1 from Jacob Post at BMW of New London. Professional and conscientious. A pleasure to work with! And I love my new car!

I’ve been very happy with their professionalism, excellent service and very helpful employees (thank you both Amanda and Ken.)

My car faulted during an upload and froze. Amanda, who works in service, was outstanding. She sent over a loaner right away, since I had two medical procedures that day at noon. She gave me her cell number so we could be in constant contact. Amanda certainly went above and beyond during a very stressful time. She was understanding and compassionate. New London BMW is lucky to have an employee like her. She truly understands what "customer service" means. Best, Lizanne Farley

I was having issues with the latest remote software update on my X5. We were in/out in no time with the update completed. Excellent customer service! My dealership of choice.

This was by far one of the easiest purchases I have made on a car. Both Jacob Pope and Assistant Manager Ryan were knowledgeable and helpful. We worked out my purchase terms in an hour, including a test drive, and they both stayed after 7pm to get it done. A truly great experience all around!

I purchased an oil change special through this dealership , 3 years unlimited oil change for 225. Such an amazing deal . I bring my BMW here for all my oil changes , the service is great , the girl at the service counter is very kind , and the waiting area is very comfortable so you can wait and relax or use the wifi and work .

My husband just purchased a 2024- 530 BMW from Jacob Pope at BMW of New London. We have bought many cars from Audi, Mercedes and Lexus dealerships. By far, our experience with Jacob was most exceptional. Jacob had the models we were interested in ready for us to inspect And he reviewed all specifications with clarity and professionalism. We had visited another BMW agency but models not available and certainly sales was not as accommodating. Within 2 hours we bought the car, negotiations and contracts were seamlessly handled. A shout out to Wheeler and Ryan, managers at BMW of New London.

Jacob is an excellent associate. BMW of New London is a really great car dealership. They want the best experience and best deal for you. Quick service as well, they just make everything easy.

Spoke with Amanda yesterday morning with a tire issue. She was able to get it fixed right away. Great customer service.

Jacob Pope was fantastic to work with. Picked up a 2024 M3 Comp over the weekend at this dealership.

Amanda and Ben did an exceptional job scheduling my services and went out of their way to accommodate my every need. Ben made sure that my services were done in the time frame I asked for, he also applied all service discounts that were available ar the time of my service, saving us money. I am confident to say without a doubt I would bring my BMW X5 back to this dealership for her service needs. Thank you BMW of New London, thank you Ben and Amanda

My wife and I just recently purchased an X3 from BMW of New London. We were on the fence for months trying to decide which SUV to buy. So many choices out there in the market to choose from. But from the moment we stepped onto this dealerships lot we knew. Salesman Jacob Pope won us over with his knowledge of their product line and his willingness to spend quality time with us to confirm this was the vehicle for us. Everyone we met with made us feel like part of the BMW family. We recommend this dealership above all others. Good luck to you! - John & Missy

I was very happy with my oil change service. BMW picked my car up, changed the oil and washed and vacuumed my car. What an added surprise. Thank you so much!

I recently had the pleasure of purchasing a BMW X5 from BMW of New London, and my experience was nothing short of exceptional. From the moment I connected with the dealership, the team at BMW of New London went above and beyond to make my car-buying journey truly memorable. First and foremost, I must express my gratitude to Jacob, my salesperson, whose knowledge, professionalism, and genuine passion for BMW vehicles made the entire process enjoyable. Jacob's attention to detail and commitment to ensuring that I found the perfect BMW X5 tailored to my needs truly set the bar high for customer service. Wheeler, the sales manager, played a pivotal role in ensuring a smooth and transparent transaction. His expertise and willingness to accommodate my needs were evident. In addition, Michael, the finance manager at BMW of New London deserves commendation for his efficiency and expertise. The finance process can often be a daunting aspect of purchasing a vehicle, but the Michael made it seamless and stress-free. He took the time to explain every detail, ensuring we felt confident and informed about our financing options. The level of professionalism and courtesy extended by the entire team at BMW of New London was truly remarkable. The dealership itself exuded an atmosphere of luxury and sophistication, reflecting the brand it represents. Every staff member I encountered was friendly, knowledgeable, and dedicated to ensuring my satisfaction. Driving off the lot in my new BMW X5 was not just a purchase; it was an experience. BMW of New London and its outstanding team, including Jacob, Wheeler, and Michael, and have undoubtedly earned my trust and loyalty. If you're in the market for a BMW and desire a top-notch buying experience, I wholeheartedly recommend BMW of New London – where luxury meets exceptional service.

I could not ask for a better car buying experience! Everyone from the receptionist to Sales to Business Manager to Service is courteous, helpful and knowledgeable making it a seamless transaction. Exceptional customer service...it was actually a pleasure to buy a vehicle here. Special shout out to Jacob, Wheeler and Ryan for their stand out service and helping me buy a vehicle I love at a very fair price and trade. Highly recommended!

Greater service appt with Uber car service. Amanda was professional and courteous.

Darnell Williams is the best and most sincere salesperson I’ve ever met. The dealership is really nice. Service is great. All the staff are very good people except for Mike of Finance.

Brianna in particular, and the BMW Service Team, provided a top notch customer service experience related to my recent vehicle repair need. The first time after owning two vehicles from BMW of New London: an X5 and now X7 that I experienced a repair issue. And a day before the Thanksgiving Holiday!!! Needless to say it was quite the stressful experience. After dealing with subpar Roadside Assistance provided by State Farm Insurance, got my vehicle back to BMW of New London where Brianna effortlessly processed my warranty coverage and she and the team got me into a loner to cover a rigorous and demanding work and holiday schedule. A part of me is patting myself on the back for having purchased the extended warranty, which set a high expectation of owning a BMW related to customer service, but the other part is applauding with gratitude Brianna for stepping in and helping me to get through work and the holidays seamlessly. Thank you Brianna and the BMW Service Team!!! Tank and I are finally reunited!!!